We are #1

According to our clinic. We are #1.

We are the first US couple to go to IMI that neither of us speak Spanish and we had their first surrogate from the USA as well. We had to overcome many trust issues before we chose to go for it, but it was well worth the trip.

There are many US clients that have gone before us for just IVF. In fact there were 3 other couples in town the week we were there, but in all those other cases at least one of them could speak Spanish so they had a different experience than us - the language impaired couple.

After dealing with our handicap - IMI is working hard to make it easier for other English speaking only couples to go to their clinic.

One of the best examples is a simple phone number.

When I first started to call IMI I would go into message system from hell.
Basically, it was if you want this person press 1. If you want this person press 2.

For the average person this would be very simple to figure out and get the right person on the phone quickly without any problems.

Then there is me.......

I was locked out of the system and totally helpless and locked out of reaching the office.

You see....

The machine was in Spanish and I didn't understand a single word. Not one. It was a hurdle that almost made it impossible to get anything done with the clinic. If it wasn't for email we would have been finished before we started.

A total dead end.

After our experience IMI installed a toll free number for people from the USA and Canada to call that goes directly to Sofia who speaks perfect English.

Now you can call them and actually talk to a person and it's free.

Sometimes the smallest things make the biggest difference.

4 comments:

Cyn said...

Wow! It's wonderful to hear that they are hoping to make things easier and better for non Spanish speakers. Someone had to be first and I can't envision better trailblazers!

A toll free number and a wonderful english speaker-a HUGE step forward!!

You should feel very proud as well!

IVF Land on Surrogacy World said...

There are a lot more things going on as well. They are preparing the paperwork to be in English.

I can't read Spanish either.

Another hurdle that we had to overcome.

RebekahRose said...

That is really incredible! You are "pave-the-way"ers! :D

IVF Land on Surrogacy World said...

RebekahRose,

At the price they offer IVF there could be a Stampede.